Privacy Policy

Updates to This Policy

We may update this policy from time to time to reflect changes in practices or regulations. We will notify you of material changes via email or in-app notice at least 30 days in advance. Continued use after changes constitutes acceptance.

1. Information We Collect

We collect only the minimum information necessary to provide and improve our Services, in line with data minimization principles. Categories include:

Personal Identifiers: Name, email address, login credentials, student or user ID, and institutional affiliation (e.g., school or program details).
Professional and Usage Data: Years of experience, identified challenges (e.g., difficult questions), simulation responses, training progress, engagement metrics (e.g., time spent, completion rates, attempts, replays).
Pilot or Program-Specific Data: Where applicable in collaborations, this may include pre- and post-activity surveys (e.g., on confidence, self-efficacy, or perceived difficulties), reflective responses (e.g., "think aloud" notes), and audio recordings of interactions.
Technical Data: Automatically collected information like IP addresses, device details, browser type, and logs for security and functionality.
Proprietary Data: Our internal datasets (e.g., simulation profiles) that do not include your personal information unless you contribute inputs.
We do not collect sensitive categories (e.g., health, racial origin) unless inadvertently revealed in reflections or recordings, in which case we apply heightened protections and delete if not essential.

2. How We Collect Information

Directly from You: Through account creation, simulations, surveys, reflections, or support interactions.
Automatically: Via platform usage and cookies (for essential functions only; no tracking for advertising).
From Partners: Educational institutions may provide cohort details (e.g., IDs) for access provisioning.
Third-Party Integrations: Services use Amazon Web Services (AWS) for hosting and OpenAI (or alternative large language models upon request) for AI processing. We configure these to minimize data exposure and comply with AI compliance checks.

3. How We Use Your Information

We use information solely for legitimate educational and improvement purposes, ensuring ethical AI governance:

To deliver and personalize Services (e.g., generating simulations based on inputs).
To analyze usage for platform enhancements (e.g., incorporating feedback from AI governance perspectives).
For research and evaluation in partnerships (e.g., assessing impact on confidence via surveys/reflections; anonymized aggregation for publication).
To ensure security, prevent misuse (e.g., against harmful disclosures), and comply with legal obligations.

No marketing or unrelated uses without separate consent.

For AI processing, user inputs may be sent to providers like OpenAI, but we offer opt-outs, alternatives, and instructions to prevent use in model training or unintended harm.

We share information only as necessary, with safeguards against invasions of privacy:

With Educational Partners: In pilots, anonymized or pseudonymized data (e.g., surveys, reflections, metrics) may be shared for joint analysis, research, or publication. Identifiable data is shared only with explicit consent and under separate agreements ensuring equivalent protections.
With Service Providers: AWS for storage (in secure, compliant regions) and AI providers (e.g., OpenAI) for processing. These act under our instructions with strict contracts prohibiting independent use or disclosure.
For Legal Reasons: If required by law, regulators, or to protect rights/safety, including responses to compliance checks.
No Sales: We do not sell your information.

Cross-border transfers (e.g., to our Hong Kong base or provider locations) use safeguards like contractual clauses to maintain protection levels and prevent harm.

5. Storage and Security

Storage: Data is stored on AWS servers with encryption at rest and in transit. We select regions to support secure operations and minimize transfer risks.
Security Measures: We employ industry-standard protections, including access controls, regular audits, vulnerability scans, multi-factor authentication, and AI risk assessments. In pilots, recordings are stored securely and accessible only to authorized personnel.
Retention: Information is kept only as long as needed (e.g., during a program + 12 months for analysis/reporting), then securely deleted or anonymized.
In a breach or serious invasion, we notify affected individuals and authorities within 72 hours, providing mitigation steps and support.

6. Your Rights and Choices

You have enhanced control over your information, reflecting updated protections:

Access and Correction: Request to view or update your data.
Deletion or Restriction: Ask us to delete or limit use (subject to legal retention).
Objection and Withdrawal: Object to processing or withdraw consent (e.g., for research sharing or recordings), which may end access.
Opt-Outs: For AI training or cookies via settings.
Complaints: Contact us; escalate to supervisory authorities if unresolved, with options for remedies against invasions.

7. Third-Party Links and Integrations

Our Services may link to external sites; their privacy practices are separate. For AI integrations, we allow swaps (e.g., from OpenAI) to meet preferences and governance standards.

9. Contact Us

For questions or concerns: TeacherEd Limited, Unit 1113, 11/F, Peninsula Centre, No. 67 Mody Road, Kowloon, Hong Kong. Email: info@teachered.ai | privacy@teachered.ai

This policy reflects our commitment to transparency, accountability, and ethical data handling in EdTech.

Last updated: 2025